Privacy Policy

Information You Provide

• •Account information (name, email, practice details)
• •Patient and medical records you upload
• •Communication preferences and settings
• •Payment and billing information
• •Support and correspondence records

Information We Collect Automatically

• •Log data and usage information
• •Device and browser information
• •IP address and location data
• •Cookies and similar technologies (see our Cookie Policy)

We use your information to:

• •Provide and maintain the VetBrain platform
• •Process transactions and send related information
• •Improve our services and develop new features
• •Communicate with you about updates, security, and support
• •Comply with legal obligations and protect our rights
• •Prevent fraud and ensure platform security

We may share your information with:

• •Service providers who assist in operating our platform (e.g., cloud hosting, payment processors)
• •Professional advisors (lawyers, auditors) when necessary
• •Law enforcement or regulatory authorities when legally required
• •Other parties with your explicit consent

We do NOT:

• •Sell your personal information to third parties
• •Share patient data with unauthorized parties
• •Use your data for advertising purposes without consent

We protect your data through:

• •End-to-end encryption (TLS 1.3 in transit, AES-256 at rest)
• •Role-based access controls
• •Regular security audits and penetration testing
• •Secure data centers with 99.9% uptime
• •Employee confidentiality agreements
• •Incident response and breach notification procedures

Under GDPR and applicable laws, you have the right to:

• •Access: Request a copy of your personal data
• •Rectification: Correct inaccurate or incomplete data
• •Erasure: Request deletion of your data (with certain exceptions)
• •Portability: Receive your data in a structured, machine-readable format
• •Restriction: Limit how we process your data
• •Objection: Object to certain types of processing
• •Withdraw consent: Withdraw consent at any time where we rely on consent

We retain your information:

• •Account data: For the duration of your account plus required legal retention periods
• •Medical records: As required by veterinary practice regulations (typically 3-7 years)
• •Transaction records: As required by tax and accounting laws
• •Marketing data: Until you unsubscribe or request deletion
• •Backup data: 30 days in encrypted backups

• •Your data is stored in EU data centers
• •We comply with GDPR requirements for international transfers
• •Standard contractual clauses are used when transferring data outside the EU
• •You can request information about where your data is stored

• •VetBrain is not intended for use by individuals under 18 years of age
• •We do not knowingly collect personal information from children
• •If we learn we have collected data from a child, we will delete it promptly
• •Parent or guardian consent is required for minors using our services